Terms & Conditions

Terms & Conditions

Introduction

It is important that you read and understand the contract terms under which all work will be carried out.

The following terms, along with the booking confirmation, constitute the entire agreement between the parties and will be collectively referred to as the ‘Agreement’ throughout the remainder of this document.

These terms and conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word ‘You’ or ‘Your’ it means the Customer as identified within the booking confirmation: ‘We’, ‘Us’ or ‘Our’ means the Remover. We reserve the right to vary or amend these terms and conditions subject to prior written agreement. In Clauses 8, 9, 10, and 11 We limit or exclude Our liability for loss and damage. We recommend You arrange insurance for Your goods. We are able to arrange insurance for Your goods on Your behalf and upon Your specific request. This insurance will be separate from this Agreement contract and will be subject to further the terms and conditions of the policy provider and any further provisions We require.

1. Our Quotation

1.1 Our quotation, unless otherwise expressly stated in writing, does not include insurance, customs duties, port charges including (but not limited to) demurrage, inspections, or any fees, or taxes payable to government bodies or agencies.

1.2 We reserve the right to change the quoted price as stated within the agreement or make additional charges if circumstances are found to apply which have not been taken into account when preparing our quotation and confirmed by us in writing. These include:

1.2.1 You do not provide Us with written acceptance of Our quotation within 28 days of the date of the quotation, or the work as stated within the Agreement is not carried out or completed within three months from the date of the quotation.

1.2.2 Our costs change because of, but not limited to, currency fluctuations, changes in taxation, freight charges,fuel, ferry, toll charges that are beyond our control.

1.2.3 The work required under the Agreement is carried out on a Saturday, Sunday, or Public Holiday as recognised within England or outside normal business hours (08.00-18.00hrs) at Your request.

1.2.4 We have to collect or deliver goods at Your request above the ground floor and first upper floor.

1.2.5 If You / an agent on Your behalf collect some or all of the goods from our warehouse, We are entitled to make a reasonable charge for handing them over which will be payable to You.

1.2.6 We supply any additional services, including moving or storing extra goods (these conditions apply to such work). This may include (but is not limited to) a scenario in which it becomes apparent when We collect Your goods that there are additional items or volume that were not included in Our original quotation.

1.2.7 The stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for Our vehicles and/or containers to load and/or unload within 20 metres of the doorway.

1.2.8 We have to pay parking or other fees or charges in order to carry out services on Your behalf.

1.2.9 There are delays or events outside Our reasonable control which increase or extend the resources or time allowed to complete the agreed work.

1.2.10 We agree in writing to increase our limit of liability set out in Clause 8.1.

1.2.11  We have to pay operational charges in order to carry out the services, which may be brought in at any time by the law and amended at any time by the law.

1.3 In any such circumstances, adjusted charges may apply and become payable.

2.  Work not included in the quotation

2.1 Unless agreed by Us in writing, We will not:

2.1.1 Dismantle or assemble furniture or system furniture (flat-pack), garden equipment, fitments or fittings.

2.1.2 Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.

2.1.3 Take up or lay fitted floor coverings.

2.1.4 Move items from a loft, unless properly lit and floored and safe access is provided.

2.1.5 Move or store any items excluded under Clause 4.

2.2 Our staff are not authorised or qualified to carry out such work. We recommend that a properly qualified person is separately employed by You to carry out these services.

3. Your responsibility

3.1 It will be Your sole responsibility to:

3.1.1 Declare to Us, in writing, the value of the goods being removed and/or stored. If it is subsequently established that the value of the goods removed or stored is greater than the actual value You declare, You agree that our liability under clause 8.1 and 8.2 will be reduced to reflect the proportion that Your declared value bears to their actual value.

3.1.2 Arrange adequate insurance cover for the goods submitted for removal transit and/or storage, against all insurable risks as Our liability is limited under clauses 8.1 and 8.2.

3.1.3 Obtain at Your own expense, all documents, permits, permissions, licences, customs documents necessary for the removal to be completed.

3.1.4 Be present or represented during the collection and delivery of the removal.

3.1.5 Ensure authorised signature on agreed inventories, receipts, waybills, job sheets or other relevant documents by way of confirmation of collection or delivery of goods by You.

3.1.6 Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.

3.1.7 Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.

3.1.8 Prepare adequately and stabilise all appliances or electronic equipment prior to their removal.

3.1.9 Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.

3.1.10 Provide us with correct and up to date contact address, telephone number and email for correspondence for You during removal transit and/or storage of goods.

3.2 Other than by reason of Our negligence or breach of contract, We will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.

4.  Goods not to be submitted for removal or storage

4.1 Unless previously agreed in writing by a director or other authorised company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by Us. The items listed under (4.1.1) below may present risks to health and safety and/or fire. Items listed under (4.1.2) to (4.1.6) below carry other risks and You should make Your own arrangements for their transport and storage. You should arrange own method of transport / storage for these items.

4.1.1 Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, including gas bottles, oils, fuels, aerosols, paints, firearms and ammunition.

4.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.

4.1.3 Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.

4.1.4 Perishable items and/or those requiring a controlled environment.

4.1.5 Any animals, birds or fish.

4.1.6 Goods which require special licence or government permission for export or import.

4.1.7 Under no circumstances will prohibited or stolen goods, drugs or pornographic material be moved or stored by Us.

4.2 If You submit such goods without Our knowledge We will make them available for Your collection and if You do not collect them within a reasonable time We will dispose of any such goods found in the consignment without notice. You will furthermore pay to us any charges, expenses, damages, legal costs or penalties incurred by us.

5. Ownership of the goods

5.1 By entering into this Agreement, You guarantee that:

5.1.1 The goods to be removed and/or stored are Your own property free of legal charge, or

5.1.2 The person(s) who own or have an interest in them have given You authority to make this contract and have been made aware of these conditions.

5.1.3 You will fully indemnify Us for any claim for damages and/or costs brought against Us if either warranty (5.1.1) or (5.1.2) is not true.

6. Charges if you postpone or cancel removal.

6.1 If You postpone or cancel this Agreement, We will charge you according to how much notice is given assessed on the losses We have incurred. “Working days” refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays within England

6.1.1 More than 10 Working Days before the removal was due to start: No charge.

6.1.2 Between 5 and 10 Working Days inclusive before the removal was due to start: not more than 30% of the removal charge.

6.1.3 Between 3 and 4 Working Days inclusive before the removal was due to start: not more than 60% of the removal charge.

6.1.4 Less than 3 Working Days before the removal was due to start: up to 100% of the removal charge.

7. Payment

7.1 Unless otherwise agreed by Us in writing:

7.1.1 Payment is required to be received by Us as cleared funds in advance of the removal or storage period. We reserve the right to refuse to commence removal or storage until such payment is received.

7.1.2 You may not withhold or set off any part of the agreed price.

7.1.3 In respect of all sums which are lawfully due to us, We will charge interest on a daily basis calculated at 4% per annum above the prevailing base rate for the time being of the Bank of England. Such interest will accrue from the date the payment becomes overdue up to and including the date upon which the sum is paid to Us in full.

7.1.4 If booking of a shipping container is required then this portion of the removal cost must be paid at the point that We are required to making the booking.

8. Our liability for loss or damage

8.1 Our liability for loss or damage is limited and is a fixed rate as set out in clause 8.1.1 below. Alternatively, You may request us to increase Our liability, as set out in clause 8.1.2 below:

8.1.1 In the event of Our negligence or breach of contract resulting in loss of or damage to your goods, We will pay a sum equivalent to the cost of their repair or replacement whichever is the smaller sum up to a maximum of £40 for any one item (see below), or

8.1.2 Prior to the commencement of work and subject to our having received Your itemised valued inventory (see 3(3.1.1)) We may agree to increase Our liability, for an additional charge payable by You. We will not unreasonably withhold consent to such a request. This is not insurance cover and You are strongly advised take out insurance which We can provide You with a quotation for, or if arranging insurance cover yourself, You are advised to show this contract to Your insurance company.

8.2 For goods destined to, or received from a place outside the United Kingdom

8.2.1 We will accept liability for loss or damage
(a) arising from Our negligence or breach of contract whilst the goods are in Our physical possession, or
(b) whilst the goods are in the possession of others if the loss or damage is established to have been caused by our failure to pack the goods to a reasonable standard where We have been contracted to pack the goods that are subject to the claim.
In either circumstance clause 8.1.1 and 8.1.2 above will apply.

8.2.2 Where We engage an international transport operator, shipping company or airline to convey your goods to the place, port or airport of destination, We do so on your behalf and subject to the terms and conditions set out by that carrier.

8.2.3 If the carrying vessel/conveyance, should for reasons beyond the carrier’s control, fail to deliver the goods, or route them to a place other than the original destination, You have limited recourse against the carrier, and may be liable for General Average contribution (e.g. the costs incurred to preserve the vessel/conveyance and cargo) and salvage charges, or the additional cost of onward transmission to the place, port or airport of destination. These are insurable risks and it is Your responsibility to arrange adequate marine/transit insurance cover.

8.2.4 We do not accept liability for goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless we have been negligent or in breach of contract.

8.3 For the purposes of this Agreement an item is defined as:

8.3.1 The entire contents of a box, parcel, package, carton, or similar container; and
8.3.2 Any other object or thing that is moved, handled or stored by Us.

9. Damage to premises or property other than goods

9.1 Because third party contractors are frequently present at the time of collection or delivery our liability for loss or damage is limited as follows:

9.1.1 If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.

9.1.2 If we cause damage as a result of moving goods under Your express instruction, against our advice, and where to move the goods in the manner instructed is likely to cause damage, we shall not be liable.

9.1.3 If we are responsible for causing damage to Your premises or to property other than goods submitted for removal and/or storage, You must note this on the worksheet or delivery receipt as soon as practically possible or within a reasonable time. This is fundamental to the Agreement.

10. Exclusions of liability

10.1 Other than as a result of our negligence or breach of contract we will not be liable for any loss, damage or failure to produce the goods if caused by any of the following circumstances

10.1.1 By fire howsoever caused

10.1.2 By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, adverse weather, third party industrial action, re-scheduled sailing, departure or arrival times, port congestion, or other such events outside our reasonable control.

10.1.3 By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.

10.1.4 By moth or vermin or similar infestation.

10.1.5 By cleaning, repairing or restoring unless we arranged for the work to be carried out.

10.1.6 By change to atmospheric or climatic conditions such as dampness, mould, mildew, rusting, tarnishing, corrosion, or gradual deterioration
OR

10.1.7 Any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by us.

10.1.8 For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.

10.1.9 For any goods which have a pre-existing defect or are inherently defective.

10.1.10 For animals and their cages or tanks including pets, birds or fish.

10.1.11 For plants

10.1.12 For perishable items and/or those requiring a controlled environment.

10.1.13 For items referred to in Clause 4.

10.1.14 For damages or costs resulting indirectly from, or as a consequence of, loss, damage, or failure to produce the goods including but not limited to loss of use or amenity.

10.2 No employee of ours shall be separately liable to You for any loss, damage, mis-delivery, errors or omissions under the terms of this Agreement.

10.3 Our liability will cease upon handing over goods from our warehouse to You or Your authorised agent (see Clause 11.2 below).

11. Time limit for claims

11.1 When we deliver, You must notify us in writing within 3 Working Days of the delivery of any visible loss, damage or failure to produce any goods at the time of delivery.

11.2 If You or Your authorised agent collect the goods, you must notify us in writing of any loss or damage at the time the goods are handed to You or Your agent.

11.3 Notwithstanding clauses 8, 9 and 10 we will not be liable for any loss of or damage to the goods unless a claim is notified to us in writing as soon as such loss or damage is discovered, or to our agent or the company carrying out the collection or delivery of the goods on our behalf within seven (7) days of delivery.

11.4 The time limit for notifying us of Your claim may be extended upon receipt of Your written request provided such request is received within seven (7) days of delivery. Consent to such a request will not be unreasonably withheld.

12. Delays in transit

12.1 Other than by reason of our negligence or breach of contract, we will not be liable for delays in transit.

12.2 If through no fault of ours we are unable to deliver Your goods, we will take them into store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at Your expense.

12.3 Any transit times quoted by Us are estimated and based upon information known to Us at the time. Transit times may vary due to factors outside Our control such as changes to sailing or departure dates made by the freight/shipping company, changes in the routes used by the freight/shipping company and port congestion. If any of these occur we will notify You as soon as we are made aware. We will not be liable for any loss or damage incurred by You as a result of delays in transit time unless directly attributable to Our negligence or breach of contract.

13. Our Right to Hold the Goods (lien)

We shall have a right to withhold and/or ultimately dispose of some or all of the goods until You have paid all our charges and any other payments due under this or any other Agreement. (See also Clause 22). These include any charges that we have paid out on Your behalf. While we hold the goods You will be liable to pay all storage charges and other costs incurred by our withholding Your goods and these terms and conditions shall continue to apply.

14. Disputes

If there is a dispute arising from this agreement which cannot be resolved, subject to the agreement of both parties, either You or we may refer the dispute to an arbitrator appointed by the Chartered Institute of Arbitrators. The cost of any such arbitration will be at the discretion of the arbitrator. This does not prejudice the parties right to commence court proceedings.

15. Our right to sub-contract work

15.1 We reserve the right to sub-contract some or all of the work.

15.2 If we sub-contract, then these conditions will still apply.

16. Route & Method

16.1 We have the right to choose the method and route by which to carry out the work under the Agreement at our sole discretion.

16.2 Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on our vehicles and/or the container may be utilised for consignments of other customers.

17. Advise and information for international removals

We will use our reasonable endeavours to provide You with up to date information to assist You with the import/export of your goods. Information on such matters as national or regional laws and regulations which are subject to change and interpretation at any time is provided in good faith and is based upon existing known circumstances. It is Your responsibility to seek appropriate advice to verify the accuracy of any information provided.

18. Applicable law

This contract and any disputes arising under it, including its formation, is determined by the law of England and Wales and all disputes arising in relation to it shall be under the jurisdiction of the law of England and Wales.

19. Your forwarding address

19.1 If You instruct us to store goods, You must provide an address for correspondence and notify us if it changes. All correspondence and notices will be deemed to have been received by You seven days after sending it to your last address recorded by us.

19.2 If You do not provide an address or respond to our correspondence or notices, we may publish such notices in a public newspaper in the area to or from which the goods were removed. Such notice will be considered to have been received by You seven days after the publication date of the newspaper.
Note: If we are unable to contact You, we will charge you any costs incurred in establishing Your whereabouts.

20. List of goods (inventory) or receipt

Where we produce a list of Your goods (inventory) or a receipt and send it to You, it will be accepted as accurate unless You write to us within 10 days of the date of our sending, or a reasonable period agreed between us, notifying us of any errors or omissions.

21. Revision of storage charges

We review our storage charges periodically. You will be given 1 months’ notice in writing of any increases.

22. Our right to sell or dispose of goods

If payment of our charges relating to Your goods is in arrears, and on giving You three months’ notice, we are entitled to require You to remove Your goods from our custody and pay all money due to us. If You fail to pay all outstanding amounts due to us, we may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to Your account and any eventual surplus will be paid to You without interest. If the full amount due is not received, we may seek to recover the balance from You.

23. Termination

If payments are up to date, we will not end this contract except by giving You three months notice in writing. If You wish to terminate Your storage contract, You must give us at least 10 working days’ notice (working days are defined in Clause 6 above). If we can release the goods earlier, we will do so, provided that Your account is paid up to date. Charges for storage are payable to the date when the notice should have taken place.